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Fortress IT Consulting

Privacy

Privacy Policy & SMS Terms

This page explains what information Fortress IT Consulting collects, how that information is used, how customer data is protected, and the terms that apply to our SMS messaging program.

Information We Collect

We may collect information including:

  • Name
  • Email address
  • Phone number
  • Company or organization name
  • Support or service request details
  • Client portal account and ticket activity information

How We Use Information

Fortress IT Consulting uses customer information to:

  • Respond to inquiries and service requests
  • Provide managed IT support and project services
  • Coordinate scheduling, follow-up, and account communications
  • Maintain portal access, agreement workflows, and ticket records
  • Send SMS messages only where the customer has opted in

Data Transfer Policy

We do not transfer consumer data to any external organizations for any purpose, even with customer consent, except to the service providers necessary to operate Fortress IT Consulting systems and deliver requested services.

When data is shared with legitimate service providers such as email delivery, authentication, ticketing, or document workflow platforms, it is shared only to the extent required to operate the service and support customer requests.

We do not sell customer personal information or mobile data for unrelated advertising or marketing purposes.

Data Protection Measures

Fortress IT Consulting uses commercially reasonable safeguards to protect customer information.

  • Access controls to restrict unauthorized data sharing
  • Regular staff training on data privacy and security
  • Periodic audits to support compliance with data protection policies

SMS Consent & Message Types

Fortress IT Consulting only sends SMS messages to people who have explicitly opted in through our website or client portal.

SMS messages may include:

  • Support updates and service notifications
  • Scheduling or appointment coordination
  • Account and agreement follow-up
  • Operational notices related to active service work

Messaging Terms & Conditions

By opting in to receive SMS messages from Fortress IT Consulting, you agree to receive text messages related to support services, scheduling, service updates, operational notifications, and account follow-up.

Message frequency varies. Message and data rates may apply.

Reply STOP to opt out.

For assistance, text HELP for help.

Consent is not a condition of purchase.

Carriers are not liable for delayed or undelivered messages.

Retention & Security

Fortress IT Consulting retains records only as long as necessary for service delivery, account administration, legal compliance, and business operations.